Politique de remboursement
NEFERA Return & Refund Policy
At NEFERA, each product is carefully crafted and packaged. Due to the personal nature of skincare, we maintain strict quality and hygienic standards.
We do not accept returns or exchanges on any products.
Because our products are personal care items, we cannot restock or resell returned goods. This policy ensures the safety, integrity, and quality of every product we deliver.
We stand behind our products.
If your order arrives:
- Damaged
- Defective
- Or incorrect
Please contact us within 48 hours of delivery at neferasupport@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we will offer a replacement or refund at our discretion.
Please review your order carefully before completing your purchase. Once an order is placed, we may not be able to make changes or cancellations.
All NEFERA products are final sale, including:
- Whipped tallow creams
- Balms
- Lip care products
We do not accept returns on:
- Opened or used items
- Sale items
- Gift cards
NEFERA is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages once marked as delivered
If you experience an issue, we recommend contacting the carrier directly. We are happy to assist where possible.
Due to the natural composition of our products, softening or melting may occur in warmer temperatures.
This does not affect product quality. By placing an order, you acknowledge and accept this possibility.